Terms of Service

1. Agreement to Terms

By accessing or using TeleBot services at telebot.systems and telebot.tech ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

These Terms apply to all users, including free trial users, paid subscribers, and API consumers.

2. Service Description

TeleBot provides AI-powered communication services, including:

• SMS Campaigns: Bulk SMS messaging and automated responses
• Voice AI Agents: AI-powered voice calls using Retell AI and Twilio
• Chatbot Services: Intelligent chat assistants for customer support
• CRM Integration: Customer relationship management tools
• API Access: Programmatic access to our services

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update it as necessary.

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Service for lawful business purposes, including:

• Customer support and engagement
• Marketing and promotional campaigns (with proper consent)
• Transactional notifications
• Appointment reminders and confirmations

4.2 Prohibited Activities

You may NOT use our Service for:

• Spam, unsolicited messages, or mass marketing without consent
• Illegal activities or content
• Harassment, threats, or abusive communications
• Phishing, fraud, or deceptive practices
• Adult content, gambling, or prohibited substances
• Political campaigns (without prior approval)
• Violating TCPA, CAN-SPAM, GDPR, or other regulations
• Reverse engineering or attempting to access our systems unauthorized
• Scraping, data mining, or automated data collection

4.3 Compliance

You must comply with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• GDPR (for EU contacts)
• CCPA (for California contacts)
• All applicable local, state, and international laws

5. Pricing and Payment

5.1 Plans and Pricing

Pricing for our services is available at telebot.systems/pricing. Prices are subject to change with 30 days' notice.

5.2 Payment Terms

• Payments are processed securely via PayPal
• Subscriptions are billed monthly or annually as selected
• All fees are non-refundable unless otherwise stated
• Usage-based charges apply for overages beyond your plan limits

5.3 Auto-Renewal

Subscriptions automatically renew unless canceled at least 24 hours before the renewal date.

5.4 Taxes

Prices do not include applicable taxes. You are responsible for all sales, use, VAT, and other taxes.

6. Service Credits and Usage

6.1 SMS Credits

• Credits are valid for the duration of your active subscription
• Unused credits expire at the end of the billing cycle
• Credits are non-transferable and non-refundable

6.2 Voice Call Minutes

• Billed per minute of active call time
• Minimum charge of 1 minute per call
• Includes AI processing and Twilio telephony costs

6.3 API Rate Limits

• Standard plans: 100 requests/minute
• Business plans: 500 requests/minute
• Enterprise plans: Custom limits available

7. Intellectual Property

7.1 Our IP

TeleBot and all related trademarks, logos, software, and content are owned by HMS-Telecom. You may not use our intellectual property without written permission.

7.2 Your Content

You retain ownership of content you submit through our Service. By using our Service, you grant us a license to:

• Process and transmit your messages
• Store conversation data for service delivery
• Use aggregated, anonymized data for analytics

7.3 AI-Generated Content

Content generated by our AI services is provided "as-is." You are responsible for reviewing and approving AI-generated messages before sending.

8. Service Level Agreement (SLA)

8.1 Uptime Guarantee

• Target Uptime: 99.9% monthly
• Scheduled Maintenance: Announced 48 hours in advance
• Monitoring: 24/7 system monitoring

8.2 Support

• Free Plans: Email support (48-hour response)
• Paid Plans: Priority email support (24-hour response)
• Enterprise: Dedicated support + phone support

9. Data and Privacy

Our collection and use of personal information is described in our Privacy Policy. Key points:

• We do not sell your data to third parties
• Data is encrypted in transit and at rest
• Conversation logs retained for 90 days
• You can request data deletion at any time

10. Termination

10.1 By You

You may cancel your account at any time through your dashboard. No refunds for partial billing periods.

10.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• You engage in prohibited activities
• Your account is inactive for 12+ months
• Payment fails or is disputed
• We receive legal orders or complaints

10.3 Effect of Termination

• Access to Service immediately revoked
• Unused credits forfeited
• Data retained for 30 days, then permanently deleted
• Outstanding balances remain due

11. Disclaimers and Limitations of Liability

11.1 Service Provided "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 No Guarantee of Results

We do not guarantee:

• Message delivery to all recipients
• AI accuracy or appropriateness
• Specific business outcomes or results
• Uninterrupted or error-free service

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELEBOT AND HMS-TELECOM SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Lost profits, revenue, or data
• Business interruption or downtime
• Damages exceeding the amount you paid in the past 12 months

12. Indemnification

You agree to indemnify and hold harmless TeleBot, HMS-Telecom, and our affiliates from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Content you transmit through the Service

13. Third-Party Services

Our Service integrates with:

• Twilio: SMS and voice infrastructure
• Retell AI: Voice AI processing
• OpenAI/Anthropic: Language models
• PayPal: Payment processing

Use of these services is subject to their respective terms and policies. We are not responsible for third-party service failures.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Israel, without regard to conflict of law principles.

14.2 Arbitration

Any disputes shall be resolved through binding arbitration in Afula, Israel, except where prohibited by law.

14.3 Class Action Waiver

You agree to resolve disputes individually and waive participation in class actions.

15. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or dashboard notification. Continued use after changes constitutes acceptance.

16. Miscellaneous

16.1 Entire Agreement

These Terms constitute the entire agreement between you and TeleBot.

16.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

16.3 No Waiver

Failure to enforce any provision does not waive our right to enforce it later.

16.4 Assignment

You may not assign these Terms. We may assign them to an affiliate or successor.

17. Contact Information

For questions about these Terms, contact us: